FAQ

PHI Air Medical works closely with local fire departments, ground ambulances, law enforcement agencies, medical facilities, and physicians, to ensure safe, expedient, and lifesaving care for our patients. Members should always call 911 when they have a medical emergency. The 911 dispatchers are trained to gather specific information about the medical emergency from the caller and determine what type of medical transportation is best for the situation. If the 911 dispatcher determines the patient requires an air medical transport, they will request an air ambulance. PHI Air Medical specialists are on duty 24 hours a day, 365 days a year, to respond to medical emergencies. Your membership with PHI Cares will help ensure you and your qualified household dependents are covered when they are transported by PHI Air Medical. Members should always ask for PHI Air Medical when possible, especially for hospital transfer flights. We will work with your insurance provider to make sure there are no outstanding out-of-pocket costs for your emergency air medical transport.

A household is considered to include all immediate family members and up to three (3) non-family members who reside in the same household on a full-time basis. Members are required to register all dependents and qualified non-family members living at the same address on their membership application or website enrollment portal.

Please call the Membership Department to update your membership any time you have a change in your membership household dependents. Your household membership provides coverage for all family members who reside at the same legal address and up to 3 non-family members residing at the same address. Please be sure to keep this updated to avoid any billing issues. How long is my membership valid?

Your membership if valid for one (1) year beginning five (5) days after your completed application and your nonrefundable payment is received. In most states, we offer 1 year, 3 year and 5 year Membership plans (California is limited to a 12 month term).

Members will receive a renewal post card one month in advance of their expiration date. If you don’t receive your renewal notice, you can go to the PHI Cares website and renew online using your membership number or you can call our office and we can take your renewal payment over the phone with a credit card.