MEMBER HELP

How do I know when my membership coverage will expire?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. You see the expiration date on the screen that opens
How do I renew my membership?

Your membership will automatically renew, but before the end of your current membership coverage period, do the following:

  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Membership”
  4. You will see your active subscription. Click “View” to make changes
  5. If you need to change your credit/debit card, click “Add payment”
  6. Enter your new credit card number information
  7. Click the checkbox for “Update the payment method used for all of my current subscriptions”
  8. Now click “My Household” and ensure the address and household residents are correct
What do I do if I lost my password?
  1. Click “My Account”
  2. Click “Lost your password?”
  3. Enter your Username or email address and click “Reset password”
  4. You will receive an email with information to reset your password.
How do I change the credit/debit card that is charged for my membership?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Membership”
  4. You will see your active subscription. Click “View” next to the subscription
  5. Click “Add payment”
  6. Enter your new credit/debit card number information
  7. Click the checkbox for “Update the payment method used for all of my current subscriptions”
  8. Click “Add payment method”

 

How do I change the billing address for the credit/debit card that is charged for my membership?
  1. Click “My Billing Info”
  2. Update the information
  3. Click the checkbox for “Update the billing address used for all of my active subscriptions”
  4. Click “Save address”
How do I update the household members covered under my membership?
Click the “Contact Us” link in the black header. In the “Message” box, enter the changes you need to make.

How do I disable Auto-Renew for my membership?

Currently members cannot disable Auto-Renew. We are investigating and hope to have it resolved soon.

How do I enable Auto-Renew for my membership?

By default Auto-Renew is enabled for your membership. If you have disabled it, then do the following:

  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Membership”
  4. On the next screen, click “View”
  5. Next to Auto-Renew, click the switch. This will automatically enable Auto-Renew for the next billing cycle.
If I have moved, how do I ensure I still have membership coverage?

Be sure to verify that PHI Cares provides coverage in your new area. check If you have moved within the same geographical area, then you likely have coverage. If you have any questions, please call the Membership Office.

Complete the following:

  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Household”
  4. Update the mailing address fields
  5. Click “Save” when done