MEMBER HELP

How do I know when my membership coverage will expire?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. You see the expiration date on the screen that opens
How do I renew my membership?

Your membership will automatically renew, but before the end of your current membership coverage period, do the following:

  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Membership”
  4. You will see your active subscription. Click “View” to make changes
  5. If you need to change your credit/debit card, click “Add payment”
  6. Enter your new credit card number information
  7. Click the checkbox for “Update the payment method used for all of my current subscriptions”
  8. Now click “My Household” and ensure the address and household residents are correct
What do I do if I lost my password?
  1. Click “My Account”
  2. Click “Lost your password?”
  3. Enter your Username or email address and click “Reset password”
  4. You will receive an email with information to reset your password.

If you no longer have access to your email, then click “Contact Us” and specify that you need a password reset.

How do I change the credit/debit card that is charged for my membership?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Membership”
  4. You will see your active subscription. Click “View” next to the subscription
  5. Click “Add payment”
  6. Enter your new credit/debit card number information
  7. Click the checkbox for “Update the payment method used for all of my current subscriptions”
  8. Click “Add payment method”

 

How do I change the billing address for the credit/debit card that is charged for my membership?
  1. Click “My Billing Info”
  2. Update the information
  3. Click the checkbox for “Update the billing address used for all of my active subscriptions”
  4. Click “Save address”
How do I change the primary name on my membership?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Profile”
  4. Change the “First Name” and “Last Name” of the primary membership holder. Be sure to include a middle initial or middle name under “First Name”
  5. Change the “Display Name” to the full name of the primary membership holder
  6. Click “Save”

If someone no longer lives at your residence, then change the name of your residents by completing the following:

  1. Click “My Household”
  2. Update the resident names
  3. Click “Save” when done
How do I change the email address for my membership?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Profile”
  4. Change the “Email address”
  5. Click “Save”
  6. Click “My Household”
  7. Change the “Email”
  8. Click “Save”
  9. Click “Billing Address”
  10. Change the “Email address”
  11. Click “Save address”
    How do I update the household members covered under my membership?
    1. Click “My Household”
    2. Update the resident names
    3. Click “Save” when done

    How do I disable Auto-Renew for my membership?

    1. Click “My Account”
    2. Enter your username and password, then click “Log in”
    3. Click “My Membership”
    4. On the next screen, click “View”
    5. Next to Auto-Renew, click the switch. This will automatically disable Auto-Renew for the next billing cycle, so at that time you will need to manually make a payment to continue your membership.
    How do I enable Auto-Renew for my membership?

    By default Auto-Renew is enabled for your membership. If you have disabled it, then do the following:

    1. Click “My Account”
    2. Enter your username and password, then click “Log in”
    3. Click “My Membership”
    4. On the next screen, click “View”
    5. Next to Auto-Renew, click the switch. This will automatically enable Auto-Renew for the next billing cycle.
    If I have moved, how do I ensure I still have membership coverage?

    Be sure to verify that PHI Cares provides coverage in your new area. Check If you have moved within the same geographical area, then you likely have coverage. If you have any questions, please call the Membership Office.

    Complete the following:

    1. Click “My Account”
    2. Enter your username and password, then click “Log in”
    3. Click “My Household”
    4. Update the mailing address fields
    5. Click “Save” when done
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