MEMBER HELP

How do I know when my membership coverage will expire?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. You see the expiration date on the screen that opens
How do I renew my membership?

Your membership will automatically renew, but before the end of your current membership coverage period, do the following:

  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “View Billing”
  4. If you need to change your credit card, click “Add payment”
  5. Enter your new credit card number information
  6. Click the checkbox for “Update the payment method used for all of my current subscriptions”
  7. Now click “My Household” and ensure the address and household residents are correct
What do I do if I lost my password?
  1. Click “My Account”
  2. Click “Lost your password?”
  3. Enter your Username or email address and click “Reset password”
  4. You will receive an email with information to reset your password.
How do I change the credit card that is charged for my membership?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “View Billing”
  4. Click “Add payment”
  5. Enter your new credit card number information
  6. Click the checkbox for “Update the payment method used for all of my current subscriptions”
  7. Click “Add payment method”

 

How do I change the billing address for the credit card this is charged for my membership?
  1. Click “My Billing Info”
  2. Update the information
  3. Click the checkbox for “Update the billing address used for all of my active subscriptions”
  4. Click “Save address”
How do I update the household members covered under my membership?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Household”
  4. Correct any details in the fields.
  5. Click “Save” when done
If I have moved, how to I ensure I still have membership coverage?

Be sure to verify that PHI Cares provides coverage in your new area. If you have moved within the same geographical area, then you likely have coverage. If you have any questions, though, please call the Membership office.

Complete the following:

  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “My Household”
  4. Update the mailing address fields
  5. Click “Save” when done
How do I cancel my membership?
  1. Click “My Account”
  2. Enter your username and password, then click “Log in”
  3. Click “View Billing”
  4. Click “Cancel”
  5. It will expire at the end of your current membership
  6. If you change your mind, you can reactivate your membership by clicking “Reactivate”